Booking Policy

1. Booking scope

Airport rides, flight-based ride sharing, and related local trips in supported cities such as Lagos, Abuja, Port Harcourt, etc.

2. Pricing and estimates

• Upfront price includes base fare, airport fees, tolls, taxes, and MyWay fees when applicable.
• Final price may change if route, stops, wait time, or demand changes.

3. Identification and verification

For flight-based ride sharing, we may request flight booking reference or related details to match co-passengers and schedule pickups.

4. Cancellations and changes

• Free cancellation window: up to 10 minutes after booking if pickup is 30+ minutes away; otherwise until driver is en-route.
• Late cancellation fee: ₦1,500 if canceled after driver is en-route or within 10 minutes of pickup time.
• Driver cancellations: if a driver cancels, we’ll attempt to rematch or void any pre-authorization.
• Modifications: adding stops, changing destination, or extended wait times may update fares.

5. No-shows and wait time

• Standard wait time at pickup: 5 minutes. After that, ₦150 per minute wait fee applies.
• If unreachable and not present after 10 minutes, the trip may be marked no-show and a ₦2,000 fee may apply.

6. Airport pickup rules

• Meet at designated pickup zones and follow airport and security requirements.
• Drivers may not wait or stop in prohibited areas; failure to meet at designated areas can result in cancellation or fees.

7. Safety and conduct

Respectful behavior required from all parties. Accounts may be suspended for unsafe conduct, fraud, harassment, or policy violations.

8. Payments, holds, and refunds

• Payment is processed through third-party processors (e.g., Paystack). Authorization holds may apply.
• Refund eligibility depends on trip status, cause of cancellation, and evidence of service failure.
• Refunds are returned to the original payment method when approved.

9. Referrals and promotions

Referral discounts or credits apply per offer terms and may be revoked for abuse or fraud.

10. Lost items

Report items via in-app support. MyWay is not liable for loss; we facilitate contact where permissible.

11. Support and disputes

Contact in-app or email support@myway.ng for billing or service issues. Disputes are handled under the Terms of Service.

12. Changes

• We may update these rules with notice for material changes.